We are looking for a Junior Technical Support, a student in the final stage of studies, recent graduate, or someone at the beginning of their professional career, who will support customer and internal technical support activities. You’ll be joining a supportive, experienced, and collaborative team that will help you grow and develop your skills.

Are you about to complete your studies in Computer Science, Informatics, or a related field and wondering where to start your career journey? Are you interested in technical support, and collaborating with different teams to solve real technical challenges? Are you communicative, enjoy problem-solving, and curious about how troubleshooting works behind the scenes of complex systems?

Read more about the role below and see if you are a match!

👾 WHO ARE WE?

At GameArt, we are all about delivering high-quality online video slot games, developing for online casino operators in regulated markets around the world. Our international remote-first team crafts top-tier games with eye-catching graphics, innovative concepts, and cutting-edge tech, tailored to customers’ preferences and markets.

ℹ️ THE KEY BITS:

> Location: Nova Gorica, Slovenia
> Work setting: Hybrid work (remote & office)
> Start date: As soon as possible

Recruitment process
1st Interview, Task, 2nd Interview, 3rd Interview, Offer

Your profile
A proactive and detail-oriented final-year student or recent graduate with strong communication skills, an interest in technical support, willingness to learn and grow in a dynamic tech environment.

Your goal
To support customers and internal teams by helping resolve technical issues, ensuring smooth daily operations, and continuously developing your technical and professional skills.

Your role
You will provide first-level technical support, investigate reported issues, monitor operational processes, and collaborate with different teams to deliver efficient support and problem resolution.

What we offer to you
A hybrid, full-time role, long-term, growth opportunities, creative freedom without micromanagement, and a dynamic international team that values fresh ideas, collaboration, and fun gatherings.

🧑‍💻 WHAT YOU WILL DO:

> Customer and partner technical support
> Provide first-level technical support to customers and external partners.
> Respond to inquiries related to system usage, core functionalities, and digital products.
> Troubleshoot and resolve basic technical issues using tools such as Jira, Excel, Zendesk, Postman, Elasticsearch, Microsoft Teams, and internal platforms (e.g. Backoffice, Testing Tool), in accordance with established procedures and support guidelines.
> Deliver clear and accurate information regarding system operations and product usage.
> Perform basic player winnings verification and validation checks.
> Issue resolution and coordination
> Review reported issues and collect relevant information for further technical investigation (e.g. via Jira, Zendesk, and Elasticsearch).
> Monitor high-value player winnings and perform required operational checks.
> Monitor blocked player statuses and escalate irregularities when necessary.
> Collaborate with internal teams via Microsoft Teams and internal tools to support timely resolution of operational and technical issues.
> Internal support and documentation
> Provide basic technical assistance to internal teams, including Account Management and Project Management.
> Maintain accurate records and updates within ticketing and support management systems (e.g. Jira, Zendesk, Excel).
> Contribute to the improvement and maintenance of internal technical documentation, procedures, and support guidelines.

🎯 ARE WE A MATCH?

> 0–1 years of relevant work experience.
> Basic understanding of information systems, software applications, and digital products.
> Basic knowledge of technical support processes and incident handling procedures.
> Fluent in English (both written and spoken).

⭐️ YOUR CHARACTERISTICS:

> Clear communication and collaboration. You can explain technical information in a simple and understandable way, actively listen to others, and collaborate effectively with different teams to find solutions.
> Attention to detail and accuracy. You notice even small issues or irregularities, helping to identify and resolve problems quickly and efficiently.
> Analytical thinking and problem-solving mindset. You enjoy understanding why something is not working, asking questions, and finding effective solutions, even while learning.
> Reliability and accountability. You follow tasks through to completion, meet agreed deadlines, and understand that your contribution directly impacts the customer experience.
> Proactivity and willingness to learn. You are eager to explore new tools, try different approaches, and suggest improvements.
> Curiosity and adaptability. You adapt quickly to new situations, are open to feedback, and are motivated to continuously expand your knowledge of our systems and processes.

WHAT’S IN IT FOR YOU?

> Hybrid settings. Work from the office in Nova Gorica and from home.
> Full time & long-term position. We are in it for the long run, offering an indefinite contract with 6-month probation period.
> Enjoy autonomy and direct impact, there is no time for micromanagement.
> Friendly, international, and multicultural environment.
> Dynamic and fun work. We make games, it’s never a dull moment.
> We welcome new fresh ideas and different perspectives.
> A collaborative and supportive culture focused on quality, innovation, and long-term success.
> We like to meet up together at least two times a year, at an annual teambuilding and New Year’s party.

💌 READY TO JOIN THE WORLD OF GAMES?

If you’d enjoy helping users solve technical issues, are curious about how systems work behind the scenes, and want to build your skills in technical support while collaborating with both clients and internal teams, we’d love to hear from you!

Apply here & we will get in touch with you soon:

APPLY

We are excited to connect with you!

We are looking for an Integration Engineer to join our team at GameArt. Someone who enjoys working where technology meets real client needs. In this role, you will play a key part in configuring and maintaining our platform, ensuring that integrations run smoothly and that our clients get the most out of our system.

This is not a developer role — and not a standard support role either. You’ll be the person who understands our system deeply, helps clients configure it to their needs, and solves more advanced technical challenges that go beyond basic support.

You will work closely with our backend engineers and support team, handling more advanced technical requests, troubleshooting issues, and helping onboard new partners. From adjusting configurations and analyzing API behavior to testing integrations and supporting production launches, you’ll be involved in making sure everything works reliably behind the scenes.

On top of that, you are a precise, tech-savvy problem solver who enjoys digging into systems, understanding how things work, and finding effective solutions.

Does this sound like you? Keep reading. We might be a great match!

👾 WHO ARE WE?
At GameArt, we are all about delivering high-quality online video slot games, developing for online casino operators in regulated markets around the world. Our international remote-first team crafts top-tier games with eye-catching graphics, innovative concepts, and cutting-edge tech, tailored to customers’ preferences and markets.

ℹ️ THE KEY BITS:
> Location: +2/-2 CET time zone
> Work setting: Remote-first
> Start date: As soon as possible
> Recruitment process: 1st Interview, Task, 2nd Interview, 3rd Interview, Offer
> Your profile: A tech-savvy, detail-oriented problem solver with 3+ years of relevant experience in a technical role, a solid understanding of APIs, systems, and integrations, who enjoys working at the intersection of technology and client needs.
> Your goal: To ensure seamless integrations and reliable system performance, while helping clients get the most value out of the platform.
> Your role: To configure and maintain the platform, troubleshoot complex issues, and act as the bridge between clients, systems, and backend engineers.
> What we offer you: A remote-first, full-time role, long-term, growth opportunities, creative freedom without micromanagement, and a dynamic international team that values fresh ideas, collaboration, and fun gatherings.

🧑‍💻 WHAT YOU WILL DO:
> Configure the platform based on client needs (users, currencies, limits, features, etc.)
> Onboard new operators and manage integrations
> Adjust and maintain configurations for existing clients
> Set up tournaments, jackpots, and other game-related features
> Troubleshoot technical issues escalated from support
> Communicate with clients via chat, email, calls, or messaging platforms
> Test new integrations and ensure everything works as expected
> Support production launches of new clients
> Analyze logs, API responses, and system behavior to identify issues
> Collaborate with backend engineers on more complex technical challenges

🎯 ARE WE A MATCH?
> 3+ years of relevant experience in a technical role (integration, support engineering, systems, etc.)
> Understanding of HTTP / REST APIs
> Familiarity with JSON
> Basic knowledge of Linux environments (SSH, logs)
> Understanding of how web systems work (request/response flow)
> Understanding of system integrations and data flows
> Basic knowledge of SQL
> Strong troubleshooting and debugging skills
> Fluent in English (both written and spoken)

🙌 NICE TO HAVE:
> Basic programming knowledge (preferably JavaScript ecosystem)
> Experience with tools like Postman or curl (API debugging)
> Experience in the iGaming industry:
> Operators, aggregators, game providers
> Production vs staging environments
> Player → Operator → Aggregator → Game Provider flow

⭐️ YOUR CHARACTERISTICS:
> Tech-savvy problem solver. You enjoy digging into systems, understanding how things work under the hood, and finding practical solutions when something breaks or doesn’t behave as expected.
> Detail-oriented & precise. You notice the small things — a wrong parameter, a missing value, or a misconfiguration — and understand how even tiny mistakes can impact the whole system.
> Independent and proactive. You take ownership, explore issues on your own, and don’t wait for step-by-step instructions, while still knowing when to ask the right questions.
> Strong communicator. You’re comfortable working with both clients and engineers, and can clearly explain technical topics in structured and simple ways.

💙 WHAT’S IN IT FOR YOU?
> Remote-first. Work whenever and wherever you find it best. The choice is yours.
> We have offices in Slovenia (Nova Gorica, Ljubljana, Maribor), and Malta (St. Julian’s). We’d like to see you come to the office from time to time.
> Full time & long-term position. We are in it for the long run, offering an indefinite contract with 6-month probation period.
> Enjoy autonomy and direct impact, there is no time for micromanagement.
> Friendly, international, and multicultural environment.
> Dynamic and fun work. We make games, it’s never a dull moment.
> We welcome new fresh ideas and different perspectives.
> A collaborative and supportive culture focused on quality, innovation, and long-term success.
> We like to meet up together at least two times a year, at an annual teambuilding and New Year’s party.

💌 READY TO JOIN THE WORLD OF GAMES?
If you enjoy working where technology meets real client needs, love solving system-level challenges, and want to play a key role in making integrations run smoothly while supporting both clients and internal teams, we’d love to hear from you!

Fill in the short form here & we will get in touch with you soon.

We are excited to connect with you!

Apply for this position by clicking ‘APPLY’ 👇

APPLY